Last Updated: March 25, 2026
Terms of Use
These Terms of Use ("Terms") govern your access to and use of the Hobbes platform, including our AI-powered demo agents, software, APIs, analytics, and website (collectively, the "Service"), provided by Syra Ventures, Inc. ("Hobbes," "Company," "we," or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you are using Hobbes on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you have executed an Order Form with Hobbes, the terms of that Order Form will control in the event of any conflict with these Terms.
The Service
Hobbes provides AI-powered product demo agents for B2B go-to-market teams. The Service enables customers to deploy conversational AI agents that run interactive product demonstrations on their behalf, engage with prospective buyers, and generate analytics on demo performance.
The Service uses artificial intelligence and large language models ("AI Models") to generate responses during demo sessions. Demo interactions are conducted by AI, not humans. While Hobbes works to ensure accuracy, AI-generated responses may occasionally contain errors or inaccuracies. Customer is responsible for reviewing and approving knowledge sources, guidance, assets, and configurations before deployment.
2. Accounts and Access
Eligibility
You must be at least 18 years old and legally permitted to enter into this agreement to use Hobbes.
b. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Hobbes immediately at support@hihobbes.com if you become aware of any unauthorized use.
c. Configuration
You are responsible for how Hobbes is configured in your environment, including knowledge sources, guidance, agent behavior, integration settings, and any content displayed to end users. Hobbes is not liable for outcomes resulting from misconfigured demos, incorrect product information provided by Customer, or unauthorized changes to integration settings.
You are responsible for providing appropriate disclosures to end users regarding the use of AI in demo interactions, as required by applicable law. This includes, where required, informing end users that they are interacting with an AI agent and not a human.
Acceptable Use
Use the Service in any unlawful or unauthorized way.
Configure demo agents to make false, misleading, or deceptive claims about your product or any third party's product.
Use the Service to impersonate a human, a real individual, or any entity other than an AI demo agent acting on your behalf.
Use the Service to collect, store, or process protected health information (PHI), payment card data (PCI), or other categories of sensitive data not supported by the Service.
Interfere with or disrupt the Service, its servers, or networks.
Attempt to reverse-engineer, decompile, or extract source code, algorithms, models, or scoring logic from the Service.
Resell, sublicense, or provide the Service to third parties without written permission from Hobbes.
Use the Service for competitive benchmarking, analysis, or to build a competing product.
Hobbes reserves the right to suspend or terminate access for violations of this section.
4. Customer Data
Ownership
Customer retains all right, title, and interest in Customer Data. "Customer Data" means knowledge sources, guidance, product information, branding assets, configuration settings, and any other content provided by Customer for use in the Service.
b. License to Hobbes
Customer grants Hobbes a non-exclusive, worldwide license to use, copy, store, transmit, modify, and display Customer Data solely as necessary to provide the Service. This license terminates upon termination of the agreement, subject to the data deletion provisions below.
c. Customer Obligations
ustomer represents that it has all necessary rights to provide Customer Data to Hobbes, and that Customer Data does not infringe the intellectual property rights of any third party.
5. Demo Interaction Data
Collection
Hobbes collects and stores data from demo sessions, including end-user messages, agent responses, session metadata, engagement signals, and performance metrics (collectively, "Demo Interaction Data").
b. Use for Service Delivery
Demo Interaction Data is used to deliver the Service, generate analytics and reports for Customer, and provide support.
c. Anonymized and Aggregated Data
Hobbes may use anonymized, aggregated Demo Interaction Data to improve the Service, develop new features, and produce industry benchmarks, provided that such data cannot reasonably identify Customer or any individual end user. This right survives termination.
d. No Sale of Data
Hobbes will not sell Demo Interaction Data or Customer Data to third parties.
e. CCPA Compliance
To the extent Hobbes processes personal information subject to the California Consumer Privacy Act (Cal. Civ. Code 1798.100 et seq.), Hobbes acts as a service provider as defined under Cal. Civ. Code 1798.140(ag) and processes such information only for the business purposes specified in these Terms. Hobbes will not sell or share personal information, retain or use it for any purpose other than performing the Service, or combine it with personal information received from other sources, except as permitted by the CCPA.
6. AI and Third-Party Providers
AI Disclosure
The Service uses third-party AI models and infrastructure to generate demo responses. Hobbes takes responsibility for the performance of its sub-processors to the same extent as if Hobbes were performing such services directly.
b. Sub-Processors
A current list of sub-processors, including AI model providers and infrastructure partners, is maintained at trust.hihobbes.com. Hobbes may add or change sub-processors from time to time. We will provide 30 days advance notice of material changes via email to the account owner. If Customer objects to a new sub-processor, Customer may terminate the affected Order Form by providing written notice within 30 days of notification.
c. Model Training
Hobbes may use anonymized, aggregated Demo Interaction Data to improve the Service, develop new features, and produce industry benchmarks, provided that such data cannot reasonably identify Customer or any individual end user. This right survives termination.
d. Security and Compliance
Hobbes maintains SOC 2 Type II certification. Details on our security practices, compliance certifications, and infrastructure are available at trust.hihobbes.com.
e. Data Processing Addendum
Hobbes' Data Processing Addendum ("DPA"), available at trust.hihobbes.com, applies to the processing of personal data under these Terms and is incorporated by reference.
Intellectual Property
Hobbes IP
All intellectual property rights in the Service, including software, AI models, algorithms, scoring logic, visual interfaces, documentation, and trademarks, are owned by Hobbes or its licensors. These Terms do not grant Customer any rights to Hobbes IP except the limited right to use the Service during the subscription term.
b. Feedback
If Customer provides suggestions, feature requests, or other feedback about the Service, Hobbes may use that feedback without restriction or obligation.
Subscription and Payment
Fees
If you purchase a subscription, you agree to pay all fees specified in your Order Form. Pricing and billing details, including plan allocations, overage rates, and billing frequency, are set forth in the applicable Order Form.
b. Payment Collection
Fees are collected automatically via Stripe unless otherwise specified in the Order Form. The first month's payment is collected as an upfront deposit upon execution of the Order Form and applied to the first month of service.
c. Overages
Usage beyond plan allocations will be billed as overages per the rates specified in the Order Form. An "active demo" is defined as any demo session where the total message count (agent and user messages combined) reaches 3 or more.
d. Taxes
Customer is responsible for all applicable taxes, excluding taxes based on Hobbes' net income.
e. Late Payments
Unpaid invoices are subject to a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower, plus all reasonable expenses of collection.
f. Suspension for Non-Payment
Hobbes may suspend access to the Service if any invoice remains unpaid for more than 15 days past due, after providing at least 5 business days written notice. Suspension does not relieve Customer of payment obligations. Service will be restored within 1 business day of payment in full.
Term and Termination
Term
Subscription terms are specified in the applicable Order Form. If no Order Form exists, these Terms remain in effect as long as Customer uses the Service.
b. Auto Renewal
Subscriptions automatically renew for successive periods equal to the original term unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term.
c. Termination for Convenience
Either party may terminate with 30 days written notice. All payments are non-refundable, non-cancellable, and not subject to set-off.
d. Termination for Breach
Either party may terminate if the other party materially breaches these Terms or an Order Form and fails to cure such breach within 30 days of written notice.
e. Hobbes Right to Suspend
Hobbes may immediately suspend the Service if it reasonably determines that: (1) there is unauthorized access to Customer's account, (2) continued provision of the Service may cause material harm to Hobbes or its systems, or (3) Customer materially breaches Section 3 (Acceptable Use).
f. Effect of Termination
Upon termination, Customer's access to the Service will cease. Sections that by their nature should survive termination will survive, including Sections 4, 5, 7, 10, 11, 12, 13, and 14.
Data Deletion
Deletion Requests
Customer may request deletion of Customer Data at any time by emailing support@hihobbes.com. Hobbes will complete deletion within 30 days of a verified request.
b. Post-Termination
Upon termination, Hobbes will delete Customer Data within 30 days of written request. Anonymized, aggregated data may be retained.
. Indemnification
You agree to defend, indemnify, and hold harmless Hobbes and its affiliates from any claims, damages, or liabilities arising from:
Your use of the Service
Your violation of these Terms
Any content or data submitted by you or your users
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. HOBBES DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
HOBBES DOES NOT WARRANT THAT AI-GENERATED DEMO RESPONSES WILL BE ACCURATE, COMPLETE, OR FREE FROM ERRORS. CUSTOMER IS RESPONSIBLE FOR REVIEWING AND APPROVING DEMO CONTENT BEFORE DEPLOYMENT.
HOBBES DOES NOT PROCESS PROTECTED HEALTH INFORMATION (PHI) AS DEFINED UNDER HIPAA. THE SERVICE IS NOT DESIGNED FOR USE IN ENVIRONMENTS REQUIRING HIPAA, PCI-DSS, OR EQUIVALENT COMPLIANCE.
Free or trial access to the Service is provided without warranties, service level commitments, or dedicated support. Either party may terminate free or trial access at any time.
12. Limitation of Liability
Exclusion of Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
b. Liability Cap
EXCEPT AS PROVIDED BELOW, EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO HOBBES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
c. Elevated Cap
FOR CLAIMS ARISING FROM BREACH OF SECTION 5 (DEMO INTERACTION DATA) OR UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION, THE LIABILITY CAP IS TWO TIMES (2X) THE FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM.
d. Exclusions from Cap
THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO: (I) CUSTOMER'S PAYMENT OBLIGATIONS, (II) EITHER PARTY'S INFRINGEMENT OF THE OTHER'S INTELLECTUAL PROPERTY RIGHTS, OR (III) LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
Indemnification
By Customer
Customer agrees to defend, indemnify, and hold harmless Hobbes and its affiliates, officers, directors, employees, and agents from any third-party claims, damages, or liabilities arising from: (i) Customer's use of the Service, (ii) Customer Data or demo content configured by Customer, (iii) Customer's violation of these Terms, or (iv) any claim that Customer's demo content infringes or misappropriates a third party's rights.
b. By Hobbes
Hobbes agrees to defend, indemnify, and hold harmless Customer from any third-party claim that the Service (excluding Customer Data) infringes or misappropriates such third party's intellectual property rights, provided that Customer gives Hobbes prompt notice, sole control of the defense, and reasonable cooperation.
Confidentiality
Each party agrees to maintain the confidentiality of information designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Confidential Information includes Customer Data, pricing, business plans, and proprietary technology. Each party will: (a) use Confidential Information only for purposes contemplated by these Terms, and (b) not disclose Confidential Information to third parties without prior written consent, except to employees and contractors who need to know and are bound by confidentiality obligations at least as protective as these Terms.
Confidential Information does not include information that: (i) is or becomes publicly available without breach, (ii) was known to the receiving party before disclosure, (iii) is independently developed without use of the disclosing party's information, or (iv) is received from a third party without restriction.
Changes to These Terms
Hobbes may update these Terms from time to time. We will provide at least 30 days notice of material changes via email to the account owner. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If Customer does not agree to updated Terms, Customer may terminate by providing written notice before the effective date.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.
b. Dispute Resolution
The parties will first attempt to resolve any dispute through good faith negotiation. If the parties are unable to resolve the matter within 30 days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association in San Francisco, California.
c. Class Action Waiver
Both parties agree to resolve disputes on an individual basis. Neither party may bring claims as a plaintiff or class member in any class, consolidated, or representative action.
d. Injunctive Relief
Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
17. General Provisions
Notices
All legal notices must be in writing and sent to: (a) for Hobbes, Syra Ventures, Inc., 1301 Sansome St 2nd Floor, San Francisco, CA 94111, STE 208, or support@hihobbes.com; (b) for Customer, the email or address on file with the account or Order Form. Notices are effective upon receipt.
Assignment
Neither party may assign these Terms without the other party's written consent, except that either party may assign to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Class Action Force Majeure
Neither party is liable for delays or failures due to circumstances beyond its reasonable control, including natural disasters, pandemics, war, government actions, internet or power outages, or third-party service provider failures.
Severability
If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Entire Agreement
These Terms, together with any Order Forms and referenced policies, constitute the entire agreement between the parties. No other terms, whether in a purchase order, invoice, or other document from Customer, will modify these Terms unless agreed to in writing by both parties.
Waiver
Failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
18. Contact
Questions about these Terms? Reach out to us at support@hihobbes.com
Syra Ventures, Inc.
1301 Sansome St 2nd Floor
San Francisco, CA 94111, STE 208
Last Updated: March 25, 2026
Terms of Use
These Terms of Use ("Terms") govern your access to and use of the Hobbes platform, including our AI-powered demo agents, software, APIs, analytics, and website (collectively, the "Service"), provided by Syra Ventures, Inc. ("Hobbes," "Company," "we," or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you are using Hobbes on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you have executed an Order Form with Hobbes, the terms of that Order Form will control in the event of any conflict with these Terms.
The Service
Hobbes provides AI-powered product demo agents for B2B go-to-market teams. The Service enables customers to deploy conversational AI agents that run interactive product demonstrations on their behalf, engage with prospective buyers, and generate analytics on demo performance.
The Service uses artificial intelligence and large language models ("AI Models") to generate responses during demo sessions. Demo interactions are conducted by AI, not humans. While Hobbes works to ensure accuracy, AI-generated responses may occasionally contain errors or inaccuracies. Customer is responsible for reviewing and approving knowledge sources, guidance, assets, and configurations before deployment.
2. Accounts and Access
Eligibility
You must be at least 18 years old and legally permitted to enter into this agreement to use Hobbes.
b. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Hobbes immediately at support@hihobbes.com if you become aware of any unauthorized use.
c. Configuration
You are responsible for how Hobbes is configured in your environment, including knowledge sources, guidance, agent behavior, integration settings, and any content displayed to end users. Hobbes is not liable for outcomes resulting from misconfigured demos, incorrect product information provided by Customer, or unauthorized changes to integration settings.
You are responsible for providing appropriate disclosures to end users regarding the use of AI in demo interactions, as required by applicable law. This includes, where required, informing end users that they are interacting with an AI agent and not a human.
Acceptable Use
Use the Service in any unlawful or unauthorized way.
Configure demo agents to make false, misleading, or deceptive claims about your product or any third party's product.
Use the Service to impersonate a human, a real individual, or any entity other than an AI demo agent acting on your behalf.
Use the Service to collect, store, or process protected health information (PHI), payment card data (PCI), or other categories of sensitive data not supported by the Service.
Interfere with or disrupt the Service, its servers, or networks.
Attempt to reverse-engineer, decompile, or extract source code, algorithms, models, or scoring logic from the Service.
Resell, sublicense, or provide the Service to third parties without written permission from Hobbes.
Use the Service for competitive benchmarking, analysis, or to build a competing product.
Hobbes reserves the right to suspend or terminate access for violations of this section.
4. Customer Data
Ownership
Customer retains all right, title, and interest in Customer Data. "Customer Data" means knowledge sources, guidance, product information, branding assets, configuration settings, and any other content provided by Customer for use in the Service.
b. License to Hobbes
Customer grants Hobbes a non-exclusive, worldwide license to use, copy, store, transmit, modify, and display Customer Data solely as necessary to provide the Service. This license terminates upon termination of the agreement, subject to the data deletion provisions below.
c. Customer Obligations
ustomer represents that it has all necessary rights to provide Customer Data to Hobbes, and that Customer Data does not infringe the intellectual property rights of any third party.
5. Demo Interaction Data
Collection
Hobbes collects and stores data from demo sessions, including end-user messages, agent responses, session metadata, engagement signals, and performance metrics (collectively, "Demo Interaction Data").
b. Use for Service Delivery
Demo Interaction Data is used to deliver the Service, generate analytics and reports for Customer, and provide support.
c. Anonymized and Aggregated Data
Hobbes may use anonymized, aggregated Demo Interaction Data to improve the Service, develop new features, and produce industry benchmarks, provided that such data cannot reasonably identify Customer or any individual end user. This right survives termination.
d. No Sale of Data
Hobbes will not sell Demo Interaction Data or Customer Data to third parties.
e. CCPA Compliance
To the extent Hobbes processes personal information subject to the California Consumer Privacy Act (Cal. Civ. Code 1798.100 et seq.), Hobbes acts as a service provider as defined under Cal. Civ. Code 1798.140(ag) and processes such information only for the business purposes specified in these Terms. Hobbes will not sell or share personal information, retain or use it for any purpose other than performing the Service, or combine it with personal information received from other sources, except as permitted by the CCPA.
6. AI and Third-Party Providers
AI Disclosure
The Service uses third-party AI models and infrastructure to generate demo responses. Hobbes takes responsibility for the performance of its sub-processors to the same extent as if Hobbes were performing such services directly.
b. Sub-Processors
A current list of sub-processors, including AI model providers and infrastructure partners, is maintained at trust.hihobbes.com. Hobbes may add or change sub-processors from time to time. We will provide 30 days advance notice of material changes via email to the account owner. If Customer objects to a new sub-processor, Customer may terminate the affected Order Form by providing written notice within 30 days of notification.
c. Model Training
Hobbes may use anonymized, aggregated Demo Interaction Data to improve the Service, develop new features, and produce industry benchmarks, provided that such data cannot reasonably identify Customer or any individual end user. This right survives termination.
d. Security and Compliance
Hobbes maintains SOC 2 Type II certification. Details on our security practices, compliance certifications, and infrastructure are available at trust.hihobbes.com.
e. Data Processing Addendum
Hobbes' Data Processing Addendum ("DPA"), available at trust.hihobbes.com, applies to the processing of personal data under these Terms and is incorporated by reference.
Intellectual Property
Hobbes IP
All intellectual property rights in the Service, including software, AI models, algorithms, scoring logic, visual interfaces, documentation, and trademarks, are owned by Hobbes or its licensors. These Terms do not grant Customer any rights to Hobbes IP except the limited right to use the Service during the subscription term.
b. Feedback
If Customer provides suggestions, feature requests, or other feedback about the Service, Hobbes may use that feedback without restriction or obligation.
Subscription and Payment
Fees
If you purchase a subscription, you agree to pay all fees specified in your Order Form. Pricing and billing details, including plan allocations, overage rates, and billing frequency, are set forth in the applicable Order Form.
b. Payment Collection
Fees are collected automatically via Stripe unless otherwise specified in the Order Form. The first month's payment is collected as an upfront deposit upon execution of the Order Form and applied to the first month of service.
c. Overages
Usage beyond plan allocations will be billed as overages per the rates specified in the Order Form. An "active demo" is defined as any demo session where the total message count (agent and user messages combined) reaches 3 or more.
d. Taxes
Customer is responsible for all applicable taxes, excluding taxes based on Hobbes' net income.
e. Late Payments
Unpaid invoices are subject to a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower, plus all reasonable expenses of collection.
f. Suspension for Non-Payment
Hobbes may suspend access to the Service if any invoice remains unpaid for more than 15 days past due, after providing at least 5 business days written notice. Suspension does not relieve Customer of payment obligations. Service will be restored within 1 business day of payment in full.
Term and Termination
Term
Subscription terms are specified in the applicable Order Form. If no Order Form exists, these Terms remain in effect as long as Customer uses the Service.
b. Auto Renewal
Subscriptions automatically renew for successive periods equal to the original term unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term.
c. Termination for Convenience
Either party may terminate with 30 days written notice. All payments are non-refundable, non-cancellable, and not subject to set-off.
d. Termination for Breach
Either party may terminate if the other party materially breaches these Terms or an Order Form and fails to cure such breach within 30 days of written notice.
e. Hobbes Right to Suspend
Hobbes may immediately suspend the Service if it reasonably determines that: (1) there is unauthorized access to Customer's account, (2) continued provision of the Service may cause material harm to Hobbes or its systems, or (3) Customer materially breaches Section 3 (Acceptable Use).
f. Effect of Termination
Upon termination, Customer's access to the Service will cease. Sections that by their nature should survive termination will survive, including Sections 4, 5, 7, 10, 11, 12, 13, and 14.
Data Deletion
Deletion Requests
Customer may request deletion of Customer Data at any time by emailing support@hihobbes.com. Hobbes will complete deletion within 30 days of a verified request.
b. Post-Termination
Upon termination, Hobbes will delete Customer Data within 30 days of written request. Anonymized, aggregated data may be retained.
. Indemnification
You agree to defend, indemnify, and hold harmless Hobbes and its affiliates from any claims, damages, or liabilities arising from:
Your use of the Service
Your violation of these Terms
Any content or data submitted by you or your users
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. HOBBES DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
HOBBES DOES NOT WARRANT THAT AI-GENERATED DEMO RESPONSES WILL BE ACCURATE, COMPLETE, OR FREE FROM ERRORS. CUSTOMER IS RESPONSIBLE FOR REVIEWING AND APPROVING DEMO CONTENT BEFORE DEPLOYMENT.
HOBBES DOES NOT PROCESS PROTECTED HEALTH INFORMATION (PHI) AS DEFINED UNDER HIPAA. THE SERVICE IS NOT DESIGNED FOR USE IN ENVIRONMENTS REQUIRING HIPAA, PCI-DSS, OR EQUIVALENT COMPLIANCE.
Free or trial access to the Service is provided without warranties, service level commitments, or dedicated support. Either party may terminate free or trial access at any time.
12. Limitation of Liability
Exclusion of Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
b. Liability Cap
EXCEPT AS PROVIDED BELOW, EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO HOBBES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
c. Elevated Cap
FOR CLAIMS ARISING FROM BREACH OF SECTION 5 (DEMO INTERACTION DATA) OR UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION, THE LIABILITY CAP IS TWO TIMES (2X) THE FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM.
d. Exclusions from Cap
THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO: (I) CUSTOMER'S PAYMENT OBLIGATIONS, (II) EITHER PARTY'S INFRINGEMENT OF THE OTHER'S INTELLECTUAL PROPERTY RIGHTS, OR (III) LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
Indemnification
By Customer
Customer agrees to defend, indemnify, and hold harmless Hobbes and its affiliates, officers, directors, employees, and agents from any third-party claims, damages, or liabilities arising from: (i) Customer's use of the Service, (ii) Customer Data or demo content configured by Customer, (iii) Customer's violation of these Terms, or (iv) any claim that Customer's demo content infringes or misappropriates a third party's rights.
b. By Hobbes
Hobbes agrees to defend, indemnify, and hold harmless Customer from any third-party claim that the Service (excluding Customer Data) infringes or misappropriates such third party's intellectual property rights, provided that Customer gives Hobbes prompt notice, sole control of the defense, and reasonable cooperation.
Confidentiality
Each party agrees to maintain the confidentiality of information designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Confidential Information includes Customer Data, pricing, business plans, and proprietary technology. Each party will: (a) use Confidential Information only for purposes contemplated by these Terms, and (b) not disclose Confidential Information to third parties without prior written consent, except to employees and contractors who need to know and are bound by confidentiality obligations at least as protective as these Terms.
Confidential Information does not include information that: (i) is or becomes publicly available without breach, (ii) was known to the receiving party before disclosure, (iii) is independently developed without use of the disclosing party's information, or (iv) is received from a third party without restriction.
Changes to These Terms
Hobbes may update these Terms from time to time. We will provide at least 30 days notice of material changes via email to the account owner. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If Customer does not agree to updated Terms, Customer may terminate by providing written notice before the effective date.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.
b. Dispute Resolution
The parties will first attempt to resolve any dispute through good faith negotiation. If the parties are unable to resolve the matter within 30 days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association in San Francisco, California.
c. Class Action Waiver
Both parties agree to resolve disputes on an individual basis. Neither party may bring claims as a plaintiff or class member in any class, consolidated, or representative action.
d. Injunctive Relief
Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
17. General Provisions
Notices
All legal notices must be in writing and sent to: (a) for Hobbes, Syra Ventures, Inc., 1301 Sansome St 2nd Floor, San Francisco, CA 94111, STE 208, or support@hihobbes.com; (b) for Customer, the email or address on file with the account or Order Form. Notices are effective upon receipt.
Assignment
Neither party may assign these Terms without the other party's written consent, except that either party may assign to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Class Action Force Majeure
Neither party is liable for delays or failures due to circumstances beyond its reasonable control, including natural disasters, pandemics, war, government actions, internet or power outages, or third-party service provider failures.
Severability
If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Entire Agreement
These Terms, together with any Order Forms and referenced policies, constitute the entire agreement between the parties. No other terms, whether in a purchase order, invoice, or other document from Customer, will modify these Terms unless agreed to in writing by both parties.
Waiver
Failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
18. Contact
Questions about these Terms? Reach out to us at support@hihobbes.com
Syra Ventures, Inc.
1301 Sansome St 2nd Floor
San Francisco, CA 94111, STE 208
Experience a Demo
Ready to see Hobbes in Action?
Ready to see Hobbes in Action?
Designed for teams who need control, consistency, and measurable impact across every demo touchpoint.
Hobbes
Run conversational product demos, 24/7
All Systems Operational
AICPA
SOC2
©2026 All Rights reserved to Hobbes.
Designed by Bricx
Subscriptions automatically renew for successive periods equal to the original term unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term.